Reimbursement Requests

Reimbursement requests can only be requested within 48 hours of an active delivery.

When contacting support from the help center, choose the option "Requesting Reimbursement" under "How can we help?" Below, choose from these options for the reason that you are requesting this payout adjustment.

For all of the reasons, please provide:

  • Date of the delivery
  • Merchant
  • Pictures showing your use of a personal card or cash
  • Information about why you used your personal card

Reimbursement Request Reasons

  • Accidentally Used Personal Card
  • Forgot Postmates Prepaid Card
    • Make sure that you have your Postmates Prepaid Card before every delivery.
  • Forgot to Request Funds
    • You can request funds through the app through the support function
  • Lost Postmates Prepaid Card
    • You can order a new card here
  • Merchant Didn't Accept Postmates Prepaid Card
    • Make sure that the order hasn't already been paid for - if it's a prepaid delivery, you won't have to swipe your card
    • Don't upload the receipt until you've paid as your card will defund once you determine that the pickup has been completed
  • Paid Cash
    • If this is a cash only merchant, make sure you let us know the merchant name
  • Picked up Additional Items
    • Customers are at no time allowed to add additional items to an order - you are only responsible for the items the order when it's first placed
    • Make sure that the order is correct when you receive it from the merchant - ask them to check that every item is available
    • Grab extra utensils and condiments if possible - this will help ensure a 5 star delivery
  • Postmates Prepaid Card Declined
    • Make sure that the order hasn't already been paid for - if it's a prepaid delivery, you won't have to swipe your card
    • Don't upload the receipt until you've paid as your card will defund once you determine that the pickup has been completed
    • Request additional funds through the app
  • Receipt Uploaded too Early
    • Your Postmates Prepaid Card will defund if you upload your receipt too early - make sure that the order has been paid for before you state that the pickup is complete
    • This will also ensure that your wait time is calculated correctly