FAQs

How do I qualify to rent an E-Bike?

As long as you are an active Postmate and you keep your rating at a 4.8 or higher, you qualify!

 

How much does it cost to rent an E-Bike?

Only $80 per month plus applicable taxes, which is equivalent to 3-4 deliveries every week. We offer a discounted rate that is exclusive to you as a Postmate, so long as you continue to do deliveries on the Postmates platform. There is a refundable deposit of $100 for safety of asset which is returned back when the rental ends.

 

How do I pay for the E-Bike?

If you participate in our program, your E-Bike payments will be made directly from your earnings on our platform at the beginning of each billable month. For your convenience, each month your account will reflect a negative balance until you have made $80 plus taxes. On average, if you complete 3-4 deliveries a week, your rental cost should be fully covered!

 

How fast does it go?

E-Bikes can go up to 20 miles per hour.

 

How is the battery charged?

The battery can be charged using a regular 110V power outlet. No special charging station is needed.

 

How long does it take for the battery to charge? How long does it last?

The battery fully charges within 4 hours, and can last 20-40 miles depending on how often you use pedal assist. And swapping your current battery with the additional battery is easy and quick; which gives you longer range

 

Are there any restrictions on how much I use the E-Bike?

Nope! You can use your E-Bike rental as often as you’d like, for both deliveries and personal use.

 

How long is the rental period?

The rental is for 12 months with an option to cancel in the first month to get your deposit returned. If you cancel after that, you forfeit your deposit. Your rental agreement can be renewed at any time.

 

How will I carry goods while riding the E-Bike?

You can carry goods however works best for you, however, the E-Bike rental includes a custom bag that is ideal for doing deliveries on E-Bikes.

 

Can I still use other modes of transportation for deliveries?

You are still free to switch your vehicle type within the Fleet app.

 

Where do I park my E-Bike?

You are responsible for safely parking your E-Bike in accordance with local parking restrictions and taking care of it. As a safety, we provide you with locks along with E-Bike.

 

What if my earnings don’t cover the cost of the monthly rental?

If the first month your earnings does not cover your monthly rent, the balance will be added to the following month’s rental cost. This allows you to pay it next month via deliveries.

 

To learn more about the E-Bike program, visit our E-Bike Help Page.