Vehicle Assistance

If you’re currently having issues with your vehicle, please reach out to the GenZe team at with all immediate issues.

Make sure to include the following items in your email:

  • Full Name
  • Postmates Email Address
  • Contact Phone Number
  • Vehicle Type
  • Specific Issue
  • Exact Vehicle Location (street address when possible)


They’re 24/7 customer support team will reply to you at their earliest convenience

If your vehicle has been stolen or you’ve been involved in an accident, immediately call the police at 9-1-1 for assistance.