If an order is canceled, am I still paid?

If you've reached the pickup location and the delivery is canceled by the customer, you may receive a payout. Look for a pop-up message notifying you of the canceled order and the earnings amount:

  • Base Price: You’ll receive ½ of the base rate when you arrive at the pickup and the second ½ of the base rate if the order is canceled when at the drop-off
  • Time: Earn the regular per minute rate for time spent waiting at the pickup location
  • Distance: Earn the regular per mile rate for distance traveled between the pickup and drop-off

Tap ‘Account’ then ‘Earnings’ to see all deliveries. The word ‘Canceled’ will appear to the right of the name of the merchant, and your earnings will be listed below. Cancelations will be automatically added to your daily earnings and included in your regular deposits.

Learn more about payout adjustments by going to this article here.