I need to cancel an order

If you are unable to complete a delivery or need to cancel, tap the operator button on the delivery screen and choose the reason why you can't complete the delivery. You will receive appropriate assistance based on the phase of delivery you're in.

Please only use this feature if you absolutely need to. Canceling deliveries creates a poor experience for both customers and the Fleet. We review cancellations on a regular basis and frequent use of cancellations can be grounds for suspension.