My Postmates Prepaid Card isn't working

If your Postmates Prepaid Card isn't working, please do not use your own funds. This is one of the easiest issues to resolve if you follow the steps below.

  • First, check that you're running your card as credit and not debit. The Postmates Prepaid Card does not have a pin number and will not work unless credit is chosen as the form of payment.

  • Then make sure the order that you are picking up is not already pre-paid. If it has been, your card won't go through as there is no payment to be made.

If you need to request additional funds so your card will go through, please follow these instructions to contact Live Order Support:

  1. Tap "View Pickup Info" on the delivery screen
  2. Tap on "Support"
  3. Tap "Order Issue"
  4. Select the appropriate support issue: "Need Additional Funds." If your card still isn't working after requesting additional funds, tap "Can't Pay (Cancel)."

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