What if my Postmates card doesn’t work?

If your Postmates card doesn’t work please do not use your own funds under any circumstances.

  1. Tap ‘Help’ on the delivery screen
  2. Tap ‘Request Support’
  3. Select ‘Can’t Pay For Order’
  4. Choose the specific issue you are experiencing.
  5. Support will let you know your next steps from this point.

Please keep in mind that if your delivery is a prepaid order your card will not work. 


Note: You must use your Postmates card to pay for orders. Postmates will not reimburse any order amounts paid for in cash or on personal credit card(s).