My customer is unavailable at the drop-off

Always do your best to contact the customer when you arrive at the drop-off location. A 5-minute countdown timer will appear when you arrive, and if you are unable to contact or find the customer within that time, you will be able to set the delivery status to "No One Available."

If you finish the delivery and confirm that it didn't reach the customer, you may be asked to return non-food items. Learn more about Return Deliveries here