What if the customer is unavailable?

Always do your best to contact the customer when you arrive. If you are absolutely unable to reach the customer or if they are unavailable, you may indicate this within the Fleet app.

  1. A countdown timer will appear once you arrive at the drop-off location. If you are unable to contact or find the customer within that time, you will be able to set the delivery status to No One Available.
  2. When the 5 minute timer is up the bar will turn green.
  3. Swipe in order to confirm that the delivery did not reach the customer.

If you finish the delivery and confirm that it did not reach the customer, you may be asked to return non-food items.

 

Learn more about Return Deliveries.