Contacting support during a delivery

We offer Live Order Support to our Postmates anytime they are out for delivery. It's the fastest way to resolve an issue, update your arrival time, notify us if you need more funds on your Postmates Prepaid Card, or let us know if there's a problem with the order.

You can contact Live Order Support through the following steps:

- Tap on "View Pickup Info"

- Tap the "Support" button

- Select any relevant issues and follow any prompts

It's that easy!