Create a 5-Star Experience

Pro tips for delighting customers and maximizing tips.

"Hi, I’m Your Postmate"
Good communication with customers is important to creating a 5-star experience and maximizing tips.

Call or Text
It can be helpful to communicate to customers if an issue comes up. We recommend introducing yourself and reaching out if:

  • An item is unavailable and a substitution is needed
  • There’s been a delay in the order due to severe traffic or merchant hold-ups
  • You’re having trouble finding the customer at the drop-off

In Person
Presentation counts when it comes to satisfied customers and tips.
We recommend:

  • Keeping items in the hot/cold bag until they are ready for customers
  • Saying a friendly thank you to add a personal touch

Fast Deliveries, Happy Customers
Head straight to the pickup and straight to the drop-of when making deliveries to ensure customers get their items as fast as possible and maximize your earning potential.
Pro tips:

  • Don’t forget to click Start Pickup and Start Drop-off before navigating to the correct location
  • Use Google Maps or Waze for accurate turn-by-turn navigation right in the Fleet app
  • Hand the items to your customer at their front door
  • Do not confirm the drop-off until you have successfully handed the items to the customer.

The Shopping List
Picking up at merchants is one of the most important parts of being a Postmate. We recommend:

  • Triple checking the shopping list and grabbing napkins, condiments, and utensils
  • Contacting the customer if an item isn’t available to ask for a substitution - call and text
  • Marking items as unavailable if you are unable to contact the customer

In-App Support
Click on the Headset button for any pickup or drop-of related issues (ex: Postmates card gets denied at the merchant).