Whether you're already a Postmate or looking to sign up, this is your go-to page for important information specific to your city.


Getting Paid

Pickup $0.95 per completed pickup
Dropoff $0.95 per completed dropoff 
Wait Time $0.10 per minute waiting at pickup
Distance $0.79 per mile between pickup and each dropoff

You will earn a minimum payout of $4.00 per delivery, excluding tips and incentives.


Hot Spots

The busiest areas on the platform are called Hot Spots. Being near a Hot Spot while you're online may increase the number of dispatches you receive. Our top recommended Hot Spots are:

  • University District
  • Downtown
  • Short North
  • German Village


Undeliverable Items

Below are items that are restricted from delivering on our platform. If you are dispatched a delivery with any of these, please use the Operator button to let our support team know right away. 

  • Gift cards
  • Alcohol
  • Illegal items
  • Live animals
  • Marijuana
  • People

Minimum Rating for Deactivation
The minimum rating allowed is 4.7. If you receive 4.6 or lower, this will result in an automatic suspension and your account may be closed. 

Questions about a specific delivery rating? We're happy to help you be successful on the platform. If there's a specific delivery you'd like to talk about, feel free to contact us.