Verification Results

After you’ve scanned the customer’s ID or entered it manually, Postmates will tell you in-app if the customer’s identity was verified or not and what the next steps are.

What if the results say that the customer’s ID is expired?

In the case that the ID is expired, you will be able to scan an alternate form of identification if the customer has one available. If they do not have an alternate form of identification, Slide to Complete the delivery and return the order back to the pick up location.

 

What if the results say that the customer is underage?

If the app detects that the customer is underage, Slide to Complete the delivery and return the order back to the pickup location.