How do ratings work?

Postmates does not use a star rating system. We believe that this helps you avoid being held responsible for circumstances outside of your control (for instance, if an item was prepared incorrectly). Instead, customers rate their delivery as a whole with a “thumbs up” or “thumbs down.” The customer’s choice will never affect you, your standing, or your ability to stay on the platform.

Your performance will always be judged by your adherence to the terms laid out in the Fleet Agreement.