RIDE OR DRIVE
Postmates Fleet Help Center
Age and Identity Verification
How to Verify a Customer's Identity Using a Driver's License/State ID
How to Verify a Customer's Identity Using a Passport/Visa and Signature
Troubleshooting the Verification Process
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At the Pickup
What if my Postmates Prepaid Card doesn’t work?
What if a merchant is cash only?
Batched and Chained Deliveries
What should I do if the order is prepared wrong or damaged?
Why was my order canceled at the pickup?
What if there is an issue while I’m at the pickup?
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What if I end my delivery too early?
I have an immediate issue on a delivery, how do I contact support?
How do I complete a delivery?
What if the customer wants to change their order or the drop-off address?
What if the customer is unavailable?
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What if a delivery is canceled after I complete the pickup?
How do I keep track of my rating?
I’m having technical issues with my app. What should I do?
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