At the Pickup

• My Postmates Prepaid Card isn't working
• An order I picked up is damaged or incorrect
• Cash-only merchants
• VIEW ALL (3)

During Delivery

• Contacting support during a delivery
• My customer wants to change their order
• My customer wants to change their drop-off address
• How to verify a customer's age or identity
• My customer is unavailable at the drop-off
• I need to cancel a delivery
• VIEW ALL (7)

Delivery FAQs

• How do I report a safety incident?
• Can I deliver in other cities?
• Does Postmates cover parking tickets or other fees?
• What do I do if I get into an accident?
• What’s the best way to transport food and other perishable items?
• How long do I have to complete a delivery?
• VIEW ALL (7)