What if my Postmates Prepaid Card doesn’t work? (US ONLY)
If your Postmates Prepaid Card does not work for any reason, check to make sure of these two things:
Always run your...
What if a merchant is cash only?
Postmates does not support cash only merchants. If you arrive at the pickup and discover that you can’t use your Post...
What should I do if the order is prepared wrong or damaged?
If your current order is damaged, simply raise support. We’ll contact the customer and see how they wish to proceed. ...
Why was my order canceled at the pickup?
If your order is canceled, you will receive an in-app notification. This may happen due to:
The merchant is closed d...
What if there is an issue while I’m at the pickup?
You can request support in-app from the delivery screen. This is the fastest way to resolve an issue, update your arr...