Accepting & Completing Deliveries
Postmates will send you new delivery offers within the Postmates Fleet app while you are online. After you’ve accept...
Create a 5-Star Experience
Pro tips for delighting customers and maximizing tips.
"Hi, I’m Your Postmate" Good communication with cus...
Occasionally you may receive delivery offers to pick up more than one order at a location. These batched deliveries a...
How do I successfully upload a receipt into the Fleet App?
When you pay with your Postmates Prepaid Card, you will need to upload a photo of the receipt and input the total ord...
Fleet App Walkthrough [Spanish]
Does Postmates cover parking tickets or other fees?
Postmates are independent contractors which means you are responsible for any spendings that take place while doing a...
Where can I find mileage tracking?
At this time we do not have your total mileage available; however, you can download certain apps to keep all of this ...
Fleet App Walkthrough [English]
When you accept a new delivery offer, you are agreeing to complete the delivery. We understand that unforeseen issues...
Can I do deliveries in other cities?
Yes! Feel free to go online in any of our active markets. Check out the list of cities we’re in.
Feel free to check o...
How long do I have to complete a delivery?
Completing deliveries as quickly as possible increases your tips and ratings. Based on the phase of delivery you are ...
What can I do to ensure customers have a great experience?
It’s recommend you always do the following to provide customers with a great delivery experience:
Make sure that all...
What’s the best way to transport perishable items?
Using your hot/cold bag is the best way to maintain food quality. The bag is insulated and designed for both hot and ...