When will I receive my payout? (US - FAQ)
Payouts are processed 4-7 business days after completing a delivery. Business days are Monday-Friday.
Please keep the...
Reimbursement requests can only be requested within 48 hours of an active delivery.
When contacting support from the ...
Payout Adjustment Requests
Payout adjustments can only be requested within 48 hours of an active delivery.
When contacting support from the help...
Once you complete drop off the customer receives a push notification asking them to rate the order and tip. Customer...
How are earnings calculated?
The earnings for each delivery includes:
Base pay for each leg
Per minute waited rate for time you spend at the pic...
If I paid for an order at a cash-only merchant, can I get reimbursed?
Postmates does not support cash only merchants. If you arrive at the pickup and discover that you can’t use your Pos...
If an order is canceled, am I still paid?
If you've reached the pickup location and the delivery is canceled by the customer, you may receive a payout. Look fo...
Does Postmates withhold taxes from my earnings?
Because you are an independent contractor, Postmates does not withhold any taxes from your earnings. If you’re unsure...
How do I file my taxes?
Depending on how much you earn in a year, you may or may not qualify to receive a 1099 MISC. Here’s how it’s broken d...