FAQ

  • Trust and Safety Overview
     Working to make our community safer With more than 100,000 Postmates, 250,000 restaurants and merchants, and tens of...
  • Community Standards
    At Postmates, we get it. We’re here to make your life easier, happier, and better. With more than 100,000 Postmates, ...
  • No Weapons Policy
    Everyone should feel safe using Postmates. So while we know some of you might lawfully carry firearms, knives, or oth...
  • Anti-Discrimination Policy
    At Postmates we prohibit any and all discrimination based on race, ethnicity, national origin, religion, disability, ...
  • Zero-Tolerance Policy
    Postmates immediately denies access to anyone who abuses drugs or alcohol while performing services on the platform. ...
  • User Generated Content Policy
    Postmates may, in its sole discretion, permit you from time to time to submit, upload, publish or otherwise make avai...
  • What do I do if I get into an accident?
    Postmates requires that all on-demand independent contractors (i.e. Postmate couriers) maintain an up-to-date, person...